Terms and Conditions

Provision of This Website Wines of The World

The site is owned and operated by Wines of The World.

General Email: sales@winesoftheworld.ie

Freephone: 1800-844-101

Legal Age Requirement

It is our policy to not sell alcohol to anyone under the age of eighteen in accordance with Irish law. By placing an order with us you are confirming you are over eighteen. If the wine you purchase is a gift then the recipient must also be over eighteen.

We cannot sell or supply wine to anyone under 18. If you're lucky enough to look under 18 we may have to ask for proof of age.

Proof of Age Identification upon Delivery

When we are delivering wine we may request proof of age. So, to ensure hassle-free delivery, please help us out by:
Making sure an adult can accept delivery of your order whether it's your home or office address. Not taking any offence if we ask for ID.

Responsible Drinking

Visit DrinkAware.ie for the facts on under-age drinking.

Wine Bottle Breakages

In the unfortunate case of your wines arriving faulty or damaged you should notify us as soon as possible by calling us for FREE on 1800-844-101 or email us at sales@winesoftheworld.ie. If the wine is visibly damaged on delivery you should refuse delivery and request that the wine is returned to us. We will then offer you the choice of either a replacement or a full refund.

Availability

Wine is an agricultural product and although we do our best to avoid it, at times a wine or stated vintage may become unavailable. In the event of this happening for your order we will substitute the ordered wine with a wine of similar or higher quality and price at no extra cost to you. Please note that current vintages are displayed in the vintage field in the wine description. Vintages shown on bottle shot images may not be representative of the current vintage available.

Ordering Wine Online

Our online wine shop is designed with you in mind. It is easy to navigate, search and control, along with the highest levels of security for your payments. Using the links along the right-hand side of the page, there are a number of categories to help refine your search. Our search engine may find what you’re looking for even quicker.

As you add your products to your trolley in the top right-hand corner, you can continually check its contents and edit as you please. You will also be able to do this when you go to finalise your order.

When making your first order you will have the option to register with your e-mail address and chosen password. Doing so allows you to save and view your orders, reorder more quickly and has a number of other benefits. However registering is not required and you can still check out without registering.

You will then be asked to provide a delivery address and proceed with payment through our secure checkout. Confirmation will be confirmed via an automated e-mail to confirm your order and you will also be able to access your account at any time to view all the details of your orders.

Our Wine Picking Process

We pick and dispatch your online orders from our warehouse. Unfortunately there may be the odd occasion of an out of stock product or a change in vintage but we will ensure you that you will always receive a substitute of equal or greater value. You can browse our full range of wines online and add them to your basket. There is a minimum order of 6 bottles when shopping with us online.

Paying Online

We take security seriously and have chosen to work only with the very best secure payment providers. Your payment details are so secure that we cannot even see them, so you can be sure that your details will never be divulged to a third party. You will need to provide a valid credit or debit card number, delivery address and contact phone number when you place an order. If you create an account we will store delivery addresses and contact phone numbers for subsequent orders however for security reasons we do not store your credit card details and you will need to enter these each time you place an order.

A secure, reliable payment processing is of primary importance to our customers and our business, our online payment processing is handled by Stripe Payments. Certified and approved by the country’s leading financial institutions and one of only a few companies in Europe to be accredited with AIS (Account Information Security) by VISA, Stripe process billions of euro per annum for thousands of merchants including some of the largest companies in Europe.

Through Stripe you can pay quickly and securely by Visa, Mastercard or Debit Card.

Ordering by Phone or Email

If you are more comfortable with the traditional forms of ordering, you can contact us via telephone or drop us an e-mail, and a friendly member of staff will happily take your order.

Call us for FREE on 1800-844-101 or email us at sales@winesoftheworld.ie

Checking your Order

If you have any questions about delivery or would like to check the status of an order that you have placed you can log in to your account or contact us by emailing sales@winesoftheworld.ie or by Freephone on 1800-844-101. To help us assist you as quickly as possible please quote your order reference number.

Returns, Refunds, Cancelations

You can cancel your order immediately up to the point of dispatch. Simply contact us by Freephone on 1800-844-101 or email us at sales@winesoftheworld.ie. To help us assist you as quickly as possible please quote your order reference number.

You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any costs incurred in returning the goods.

In the unfortunate case of your wines arriving faulty or damaged you should notify us as soon as possible. If the wine is visibly damaged on delivery you should refuse delivery and request that the wine is returned to us. We will then offer you the choice of either a replacement or a full refund.

A Gift Receipt entitles the holder to an exchange / credit note only.

All refunds will be issued in accordance with the original method of payment.

Gift Vouchers are not refundable.

This policy does not affect your statutory rights.

 To help us assist you as quickly as possible please quote your order reference number.

Purchasing Online

The prices for goods displayed for sale on the site are inclusive of VAT and Duty at rates valid as of time of purchase. There are no additional charges as we offer free delivery. All prices are quoted in Euro. They price is as per bottle or per case as marked. We do not accept responsibility for typographical errors. Prices can change at any time without notice.

Whilst we work hard to ensure the details and pricing on our website to be accurate, occasionally errors may appear. Please note, while we try to keep our product images fully up-to-date, the bottle in the image displayed for any wine may vary slightly from the one received due to a change in vintage or packaging design.

If you have ordered a product that is erroneously described or priced, we will contact you prior to delivery to advise you of the correct details. You may choose to cancel your order if you are unhappy receiving the product with the correct description and price. We reserve the right to change prices at any time.

By completing and submitting the electronic order form on the site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

By making that offer to purchase goods, you are also authorising Wines of The World and any payment processor used by the company to pre validate the Debit or Credit card presented for payment for the full value of the goods contained in your basket. Your card will not be charged until the offer to purchase has been accepted by Wines of The World and the goods have been dispatched by us or third parties acting under our instruction

We will confirm acceptance of your order by email. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

FREE DELIVERY

Shipping Charges are FREE. We pay this for you!

We ship throughout the Republic of Ireland for free. Delivery is typically 1-2 working days see below for more details.

We do not deliver outside of the Republic of Ireland.

Deliveries do not take place on weekends, operating only Monday to Friday.

Next Working Day Delivery

Order before 1 pm Monday through Thursday for next day delivery. All other orders are dispatched the next working day, as follows:

• Order before 1 pm, Monday – Thursday: Next day delivery in most areas.
• Order after 1 pm, Thursday but before 12 pm on Friday: Delivery on Monday in most areas.
• Order after 1 pm on Friday, or over the weekend: Delivery on Tuesday in most areas.

Your wines will be packaged safely to avoid any breakages, and you are backed at all times by our guarantee if any breakages occur prior to arriving at your door we will take care of this for you. You will be sent an email with a link to track your delivery.Our courier will also call you before they deliver to you and in the event that you are not at home, the courier will take further instructions from you in order to delivery elsewhere toa neighbour or at your local post office. The delivery will need to be signed for by a person over 18 years of age.

Delivery Information

The minimum order for delivery from our wine list is six bottles which can be mixed.

Deliveries are made during business hours (usually between 8 AM and 5 PM) and somebody must be present to take delivery and sign for it. The courier will call you before they deliver. If you are not at home and have not answered your phone to make other delivery arrangements the courier will leave a slip to inform you which post office depot your wines can be collected from. Please note we are unable to arrange for the courier to deliver wines outside business hours. If you think you (or the recipient) won't be home to accept the wine you can choose to have it delivered to a business address however this address must be selected as the ship to address at our checkout page. It is mandatory that a contact number is provided for all delivery addresses.

Goods must be received by a person 18 years of age or older. Where any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.

In the event of your wine not arriving or you being notified of a failed delivery within three working days, please contact us.

At peak times, particularly Christmas, your wine may take longer to arrive so we do ask you to place your orders as early as possible to avoid disappointment. If you do have any special requirements regarding delivery please contact us and we will do our utmost to facilitate you.

GIFT VOUCHERS

Online

Wines of The World gift vouchers are available to be spent online at www.winesoftheworld.ie to redeem a Wines of The World online gift voucher, shop as usual on our website and proceed to checkout. During checkout you’ll be asked to enter the code for the voucher you wish to redeem. After entering the gift voucher code, your order will be automatically updated with credit to the value of the voucher. If there’s any balance to pay, you can use a debit or credit card in the usual way. You must spend the full value of the voucher in one transaction. Please note that vouchers are valid for one year from the original date of issue. Online gift vouchers can be used only once, are redeemable only on www.winesoftheworld.ie If you experience any difficulties when trying to redeem your voucher at checkout, simply contact us by Freephone on 1800-844-101 or email us at sales@winesoftheworld.ie.

Customer Service

If you are dissatisfied with our performance in any way please contact us simply by Freephone on 1800-844-101 or email us at sales@winesoftheworld.ie.

At Wines Of The World we want you to be happy with our wines and service at all times and will endeavour to resolve any issues you may have as quickly as possible.

Privacy Policy

Wines Of The World is committed to protecting the privacy of those using our site. The information that you provide about yourself to Wines Of The World will only be used by Wines Of The World in accordance with its Privacy Policy.

You can choose to be on our contact list for monthly WOW special offers and seasonal case suggestions. We will not bombard you with emails, don’t worry.

You also have the option to be removed from our contact list, at any time.

We may use ‘cookies’ to track your activities on our site. This is a common tool, which attaches itself to your browser. It gives us an idea of consumer behaviour on our website, thus allowing us to focus on and improve services where necessary. Your browser options allow you to stop this process, however it may restrict the website from operating to its full potential.

If you have any concerns over your privacy, or are having trouble removing yourself from our contact list, please contact us at by Freephone on 1800-844-101 or email us at sales@winesoftheworld.ie.

Revision to Website Content

In endeavouring to improve the site and services offered, Wines Of The World reserve the right at all times to make changes to the content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms & Conditions in place at the time of your visit to the site.

Security

Your security and peace of mind are of the greatest importance to Wines Of The World. We endeavour to take all responsible steps to protect your personal information. Any sensitive data (including personal data and payment information) you send us from your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer). This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission.

General Information

There is no specific time limit applying to your access and use of the site. However, Wines Of The World reserve the right to suspend or terminate your access and use at any time. It may exercise the right with or without notice. You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the site. Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy. Irish law will apply to this Agreement and both you and Wines Of The World agree to submit to the non-exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in English. Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.